UCaaS for Retail
Smarter, faster, and more personalized communications to drive retail success
Connect your teams, enhance customer experiences, and streamline operations across all locations—online and in-store—with modern cloud communications.
Serving over 400,000 organizations around the world
Why Retailers Choose UCaaS
Connect Every Location & Channel
Unify communications across stores, warehouses, customer service teams, and HQ. UCaaS keeps your entire operation connected, whether you're in a single boutique or managing global franchises.
Elevate the Customer Experience
Deliver seamless, personalized service through voice, SMS, chat, or social—so your customers always feel heard, no matter where they are.
Improve Operational Efficiency
Integrate your communications with inventory systems, order management platforms, CRMs, and more to reduce delays, automate workflows, and scale faster.
Use AI to Drive Smart Interactions
Leverage AI features to resolve customer issues faster, track engagement insights, and support agents with real-time recommendations.
Stronger Together Always
Empower Store Associates and Staff
Service That Shines
Deliver Outstanding Customer Service
Omnichannel Engagement
Support your shoppers wherever they are—whether it’s by phone, chat, SMS, or social media—with one centralized contact center.
Intelligent Call Routing
Connect callers instantly to the right department, store, or agent using smart routing tools that eliminate wait times and misdirected calls.
AI-Powered Support
Use virtual agents to answer common questions and provide order status updates, freeing your team to focus on more complex needs.
Fast Resolution for Every Interaction
Provide real-time access to purchase history, shipping status, and promotions—so agents can solve issues quickly and upsell effectively.
Top Features for Retailers
Discover powerful tools that simplify operations, boost sales, and enhance customer experiences.
24/7 Virtual Assistants
Answer FAQs, manage appointments, and share store updates.
AI-Enhanced Messaging
Respond to customers with professional, brand-consistent messages in seconds.
Real-Time Call Summaries
Keep track of customer feedback and concerns without manual note-taking.
Easy Collaboration
Host team huddles, coordinate shifts, and share promotions across locations.
Deliver your standard of care with RingCentral
Join over 400,000 businesses worldwide that use RingCentral to stay connected.